Warren's Local Foundation & Basement Specialists
Complaints Policy
Talk to a local Warren crew today. Call 586-250-4101 for a fast, honest look at your foundation or basement.
We're a local Warren company, and we know our reputation lives in how we handle things when something goes wrong. If you're unhappy with any part of our work, our estimate, or how you were treated, we want to hear about it — directly and without runaround. This page explains how to tell us and what happens next.
How to Make a Complaint
The fastest way is to call us at 586-250-4101 and ask to speak with the owner. You can also use the form on this page and put "complaint" in the message. Please tell us your name, a phone number where we can reach you, the address where we did the work, and what happened. The more specific you can be, the faster we can sort it out.
What Happens Next
- We acknowledge it. We aim to acknowledge your complaint within one business day of receiving it, so you know it's been heard.
- We look into it. The owner reviews what happened, talks with the crew or estimator involved, and may come back to your home to see the issue in person.
- We respond. We'll get back to you with what we found and a plan to put it right. For most complaints we aim to respond within a few business days; more complex issues may take a little longer, and we'll keep you updated.
- We make it right. If we got something wrong, we fix it — that may mean redoing work, adjusting an invoice, or simply making sure you understand what happened and why. We're local, so we're not hard to reach if it's not resolved.
If You're Still Not Satisfied
If we can't resolve your complaint to your satisfaction, you have other options. You may contact the Michigan Attorney General's Consumer Protection Division, or your local consumer protection office, to file a complaint about a home repair contractor. We'll cooperate with any such review. We'd always rather resolve things with you directly first.
Good Faith
We handle every complaint in good faith, and we ask the same of you. We won't treat you any differently for making a complaint — we genuinely want to know when something isn't right, because that's how we keep doing good work for the next homeowner.
Contact
To make a complaint or ask about this policy, call Warren Foundation Repair at 586-250-4101.
Last reviewed: October 2026.
Something not right? Tell us.
We'd rather hear it from you directly — and fix it.
Tell Us What Happened
Use this form to send us a complaint or concern. Put your phone number and address in the message so we can reach you quickly.
Call Warren Foundation Repair at 586-250-4101.